Refund policy

Customer satisfaction is our priority. To provide you with a clear and transparent experience, please review our terms regarding returns, exchanges, price adjustments, and warranties.

RETURNS & EXCHANGES

Haircare, body care, and skincare products may be exchanged or credited at Pinklablonde Club within 14 days of receiving or picking up an online order, or within 14 days of the purchase date for purchases made in-store. Products must be sealed, unused, and in perfect resalable condition. Opened or used products are not eligible.

Exchanges and credits must be processed in-store with proof of purchase. If you have lost your receipt, please contact us at info@pinklablonde.com and we will be happy to assist you.

If you are not satisfied with a product after trying it, our team is available to provide personalized recommendations and help you find a product that best suits your needs.

DAMAGED PRODUCTS UPON RECEIPT

If your order arrives damaged, please contact our customer service team within 7 days of receiving or picking up your order at info@pinklablonde.com, including a description of the issue and photos of the item and packaging. Our team will assess the situation and provide you with the next steps.

PRICE ADJUSTMENTS

We do not offer price adjustments after purchase. When a promotion or sale is taking place, reduced prices apply only to purchases made after the promotion begins. Promotions cannot be applied retroactively to orders placed before the promotion started.

WARRANTY — PINKLABLONDE ATELIER

All Pinklablonde Atelier products are covered by a one (1) year warranty from the date of purchase in the event of a manufacturing defect or damage resulting from a product defect and not from improper use.

The warranty does not cover damage caused by misuse, negligence, accidents, modifications to the product, normal wear and tear, or improper care. Damage resulting from exposure to water, humidity, perfumes, or hair products, when these elements are incompatible with the product’s materials or care recommendations, is not covered by the warranty, including rust or oxidation.

All warranty claims will be assessed by our team to determine eligibility. When a claim is approved, Pinklablonde may replace the product or provide an equivalent solution.

WARRANTY — HAIR TOOLS

Hair tools, including flat irons, hair dryers, heated brushes, and curling irons, may be covered by a one (1) year warranty, depending on the product and the terms and conditions of the manufacturer or supplier. Some appliances or tools may be excluded from warranty coverage.

This warranty is provided by the manufacturer or supplier of the tool. Pinklablonde acts as an intermediary between the customer and the supplier to facilitate the warranty process. If your tool develops an issue during the applicable warranty period, please contact us at info@pinklablonde.com, providing your proof of purchase and a description of the issue. A photo or video may also be requested. Our team will provide you with the next steps and contact the supplier as needed.

For specific warranty terms applicable to your tool or for any questions, please contact our customer service team at info@pinklablonde.com.

CUSTOMER SERVICE

Thank you for choosing Groupe Pinklablonde. If you have any questions regarding our returns, exchanges, or warranty policy, our team is always available to assist you.