Returns and exchanges

The satisfaction of our customers is paramount. However, it is important to note our policies regarding returns and exchanges.

Purchases: Final Sale

All purchases made on our site are considered final sale. This means we cannot accept returns or issue refunds once the purchase has been made.

Exchanges in the Event of Default

Although we are rigorous about the quality of our products, it is possible that an error may occur. If, unfortunately, you receive an item in poor condition, we sincerely apologize for the inconvenience. You then have the option of exchanging this item in store.

How to make an exchange?

1. Contact our customer service via info@pinklablonde.com with a photo of the defective item and a brief description of the problem.

2. After validation by our team, you can go to the store to exchange your item.

We thank you for your understanding and your trust in the Pinklablonde Group.

Please feel free to contact our team with any questions or concerns.